![]() ![]() We recommend packing your device securely before mailing. If you choose this option, you’re responsible for any damage that might occur to your device in shipment.Print out the attached shipping label, RMA slip, and battery safety label (in the US) to ship the device. Send it to us with your own packaging - With this option, you can ship your device as soon as you get the email with instructions.If you've chosen to mail your phone, decide how you'd like to send it: For more info on repair options, see our list of authorized service providers. There are 2 main repair options: mailing your phone for repair, or visiting an authorized repair partner. You'll see which issues are covered for your device and the available repair option s. Select the issues that apply to your phone.On the next screen, confirm that the IMEI entered matches the device you want repaired.If you've started a return or replacement already but would like to have your device repaired instead, contact us.Start the process at the Google Store in a supported country.We recommend checking with your closest repair location for exact time. If you choose the walk-in option, repairs can often be completed same-day.If you choose the mail-in option, the repair process takes 7–10 business days once you ship your device.To avoid losing data, remember to back up, then factory reset your device and remove the SIM card before you get a repair.To check your warranty status, you’ll need your device’s IMEI number. ![]()
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